Every missed call, 9pm web form and Facebook message gets answered fast and followed up until they book — in your practice's own voice. Done for you, one flat monthly fee. You stop losing new clients to whoever rang back first.
Reception is with an animal, the phone rings out — and a worried owner rings the next clinic within minutes.
Enquiries land after hours and sit unanswered until morning. By then they've booked elsewhere.
Facebook and Instagram DMs pile up. A new client asking "do you take new patients?" hears nothing back.
We sit on the front of your funnel — the enquiry channels only. We never touch your clinical systems, and we never give medical advice. Admin and booking, full stop.
The moment a call is missed or a form comes in, the owner gets a warm reply — even at 2am — so no one feels ignored.
A real, human-quality answer in your practice's voice — answering the question and moving them toward booking.
A gentle multi-touch sequence chases the ones who don't reply, so nothing dies quietly in the inbox.
Plain English: enquiries handled, response time before vs after, and the new clients we helped recover.
A missed call is a person who needs you now. The second it rings out, Coinne texts them back — so instead of dialling the next clinic, they're already talking to yours.
No confusing tiers. Every practice gets the full service for one flat fee — backed by a promise no agency will give you: if we don't make you the money back, you don't pay it.
Each month our report shows the new business we recovered for you. If we can't show we made you back at least your €500, we refund the difference. Worst case, Coinne is free. It can't cost you money.
Recovered business is counted conservatively and confirmed with you — only real, traceable new clients count.
We operate as your data processor under a signed Article 28 agreement, with named sub-processors and minimal retention.
We never give veterinary or triage advice. Anything urgent or medical is routed straight to you — every time.
Owner-run, here in Ireland. You deal with a person you can talk to, not a faceless overseas agency. Your voice, your terms.
Never. Coinne handles admin and booking only. If a message sounds urgent or medical, we don't attempt to help — we tell the owner to ring the practice straight away (or your out-of-hours line). This protects animal welfare and keeps you clear of any liability.
No. We build a short voice profile from how your practice actually speaks, and every reply reads warm, plain and local — the way your best receptionist would put it. You approve the voice before anything goes live.
No — and this is built in, not hoped for. The missed-call text only fires when a call goes unanswered, so if your receptionist picks up, nothing sends. For web forms, social messages and after-hours enquiries, we agree up front which channels are ours to cover — the ones your team can't get to anyway. We see the full thread, so a lead is only ever answered once. Coinne covers the gaps; it never talks over your front desk.
No. We deliberately sit on the front of your funnel — the enquiry channels only — and never touch ezyVet, Provet or your records. Less risk, less setup, and nothing clinical ever passes through us.
We record your response time and rough missed-enquiry rate in week one as a baseline, then the monthly report shows the before-and-after and the clients we can honestly tie to a recovered lead. We under-claim on purpose — numbers you can trust beat numbers you doubt.
Tell us your practice and we'll send back a free, honest one-page audit — where enquiries are leaking and what it's likely costing you. No strings, no pitch.